Performance on old hardware was so bad that the developer told players to request a refund. The problem was, CD Projekt Red didn’t have a special agreement with Sony or Microsoft for Cyberpunk 2077 refunds.
This all culminated in the news, which broke last night, that Cyberpunk 2077 has been pulled from the PlayStation Store. Everyone assumed this was a Sony decision, but sources familiar with the studio have told TheGamer.com that this was a CD Projekt Red decision.
We reached out to Sony for confirmation, but the platform holder won’t go into specifics and only offered this:
“SIE strives to ensure a high level of customer satisfaction. Following discussions with CD Projekt S.A., the publisher and developer of Cyberpunk 2077, SIE will begin to offer a full refund for all gamers who purchased Cyberpunk 2077 via PlayStation Store and want a refund at this time.
“Please visit the following link to initiate the refund https://www.playstation.com/cyberpunk-2077-refunds/. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.”
If you look at the language used there, you will see that this was clearly the result of a conversation with the developer and not solely the platform’s decision. We also reached out to CD Projekt Red, who gave us a “no comment”.
A lot of these talks between developers and platform holders are tied up in NDAs, so it’s no big surprise that there’s no official confirmation either way here.
Further complicating things, I imagine CD Projekt Red is having similar conversations with Microsoft, with who the developer had a marketing deal. Remember the game showing up on the Xbox stage with Keanu Reeves at E3? Remember the official Cyberpunk 2077-branded Xbox One X? Microsoft and CD Projekt likely need to untangle themselves from that mess before the game can be pulled from the storefront there.
Update: CD Projekt Red tells Reuters that it isn’t in talks with Microsoft to remove Cyberpunk 2077 from the Xbox Store. While our source was someone familiar with the studio and the internal messaging, the language in a recent investors call places the blame on Sony for the removal on PlayStation Store.